Summary

No sound from audio sources in integrated setup

ISSUE DESCRIPTION

There is no sound when selecting an audio source (TuneIn or Deezer) on Beosound Core using the Bang & Olufsen app.

Affected products

Beosound Core in integrated setup with Video Engine 1.x TV (Beoplay V1, Beovision 11, Beovision Avant)

RESOLUTION STATUS

software Upgrade

Products effected

BP V1-40 MKII (9505-9508,9537,9694-9698), BV 11-40 MKIV (9497, 9498, 9472, 9473), BV11-46MKIV(9475-9477,9496,9427-29,9437), BV11-55MKIV(9533-9536,9408,9409,9418,19), BeoPlay V1-32 (9503-9504), BeoPlay V1-40 (9501-9502), BeoVision 11-40 (9597, 9598), BeoVision 11-40 MKII (9521, 9522), BeoVision 11-40 MKIII (9531, 9532), BeoVision 11-46 (9557, 9558), BeoVision 11-46 MKII (9517-9520), BeoVision 11-46 MKIII (9527-9530), BeoVision 11-55 (9578, 9596), BeoVision 11-55 MKII (9513-9516), BeoVision 11-55 MKIII (9523-9526), BeoVision Avant 55 (9671-9675,8641-8647), BeoVision Avant 75 (9676-80,90-93), BeoVision Avant 85 (9681-9689,8679-8688)

Speaker Sound Issues

• NO SOUND OR REBOOTS RANDOMLY
• NO SOUND IN ONE OF THE SPEAKERS
• NO SOUND OR FUNCTION IN THE SPEAKER - BASIC BEOLAB 50
• AFTER A LOUD BANG, NO SOUND IN INTERNAL SPEAKERS
• SPEAKERS SWITCH ON, BUT NO SOUND IN SPEAKERS AFTER INSTALLING BRAND NEW PRODUCTS
• NO SOUND IN SPEAKERS WHEN CHOOSING PC - NEW SOFTWARE VERSION 8.6
• WIRELESS POWER LINK SPEAKERS HAVE NO SOUND AT START-UP
• NO SOUND IN CENTRE SPEAKER
• NO SOUND WHEN EXPANDING TO MULTIROOM
• NO SOUND IN INTERNAL OR EXTERNAL SPEAKERS. PICTURE AND OPERATION OK. DSM FEP AND DSM DSP SOFTWARE VERSIONS ARE 00.00
• NO SOUND IN BEOLAB 5 SPEAKERS
• NO SOUND IN SUBWOOFER
• NO SOUND IN ALL INTERNAL SPEAKERS, OR NOISE/MISSING SOUND
• NO SOUND IN TV, BEOLAB 90 OR BEOLAB 50 WHEN PLAYING LINK SOURCES
• NO BASS WHEN SWITCHING ON TV
• WIRELESS POWER LINK SPEAKERS DROP OUT OR WILL NOT PLAY
• CHROMECAST NOT WORKING WITH DEEZER AND YOUTUBE MUSIC
• NO SOUND OR SOUND FADING OUT IN ALL INTERNAL SPEAKERS, OR NOISE/MISSING SOUND IN ONE INTERNAL SPEAKER. SOUND OK IN EXTERNAL SPEAKERS
• NO SOUND FROM TUNEIN AT START-UP
• NO PICTURE (BACKLIGHT), NO SOUND. OPERATION POSSIBLE. ONLY TVS WITH LTA400HL11 LCD.
• ECHO ISSUE - TV SOUND AND SPEAKER SOUND NOT IN SYNC
• NO CURTAIN OR COVER MOVEMENT, BUT SOUND AND CONTROL ARE WORKING
• RESULTS ECHO ISSUE - TV SOUND AND SPEAKER SOUND NOT IN SYNC NO CURTAIN OR COVER MOVEMENT, BUT SOUND AND CONTROL ARE WORKING I HEAR NO SOUND WHEN I START A SOURCE CONNECTED TO THE LINE IN SOCKET ON MY MUSIC SYSTEM, WHAT CAN I DO?

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